Skip to Content

Back CUSTOMER SERVICE ASSISTANT (12HRS)

Job Reference: Bournemouth, Dorset
Date Posted: 10 November 2017
Employer: Coral
Location: Bournemouth, Dorset
Salary: Market Rate
Sector: Bookmakers
Job Type: Part-Time
Closing Date: 24 November 2017

Job Description

About The Role

As a Customer Service Assistant you will be a key part of the team. Being enthusiastic and engaging with our customers you will ensure we are providing them with the best possible service and standards for every visit.

Purpose:

Deliver highest standard of customer service, personal standards and work as part of a team to support delivery of sales targets and promotional activity, contributing to a safe and enjoyable environment.

 Responsibilities:

  • Delivering consistently exceptional customer service and ensuring a great customer journey.
  • Complying with the following:
  • Health and safety procedures
  • Responsible Gambling and Self-Exclusion Guidelines
  • Security Procedures
  • Think 21
  • Maintaining high shop standards, taking pride in the shop and adhering to company uniform policy.
  • Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty.

Maintaining their knowledge of the company’s product offering at all times to enable confident interactions with customers.

About The Company

At Ladbrokes Coral we’re as passionate about sports and gaming as our customers. We look to the future and are continually delivering innovative cutting-edge products and services that our customers love.  We know our customers as individuals and personalise their experience to match their preference. We set the highest standards of quality and service and challenge ourselves to exceed them every day.  We keep things simple and act with honesty, integrity and responsibility and with over 3500 shops across the UK, our customers are never far from the heart of the action.

Additional Information

Our shop opening hours are between 8am – 10pm Monday through to Sunday.

 
This role is evening work only, covering the last 3 hours of business.

Shifts are devised on a rota basis and this will change weekly.

Please note you must be 18 years old and over to work in one of our shops. 
William Hill
BRS Racing Sec Course