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Customer Service Advisor 15h

Job Reference: Northampton, UK
Date Posted: 04 December 2017
Employer: Ladbrokes
Location: Northampton, UK
Salary: Market Rate
Sector: Bookmakers
Job Type: Part-Time
Closing Date: 19 December 2017

Job Description

Job Purpose
This is a fantastic opportunity to join the team at Ladbrokes. Your role will be to help sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service and, sport. The working hours required of this role will be determined by the business level of the shop or shops that you work in, you must be fully flexible with hours. Candidates MUST be fully flexible and able to work outside of these hours if the business requires. Working days include Saturdays, Sundays and bank holidays.
Responsibilities & Experience
 This is an entry level role which will require you to act as the first point of contact with our customers. You will be responsible for meeting, greeting and providing them with an exceptional level of service. You will be on hand to help by answering questions, demonstrating new machine products and taking bets. Following completion of training you will be;
Welcoming customers and visitors into the shop
Handling cash quickly, accurately and responsibly
Promoting products and driving Multi-Channel services (online, mobile, tablets, apps, machines)
Promoting gaming machines and Self Service Betting Terminals (SSBT’s)
Providing a friendly and efficient service so as to encourage repeat business

Service Standards

•Each employee is responsible for delivery of the five point action plan every day. This action plan consists of:
•Acknowledge every customer within 30 seconds of them entering the shop
•Be in the customer area at every opportunity when business levels allow
•Offer every customer a free refreshment within 2 minutes of them entering your shop
•Make clear eye contact with the customer as he/she places their bet
•Provide the customer with a pleasant farewell as he/she leaves the shop or counter
 
Retail Standards

•This includes duties such as making sure Shop presentation is at a high standard at all times, this will involve cleaning and tidying and maintaining the shop, checking the shop floor for anything needing re-stocking, customer interaction, as well as making sure yours and the shops presentation standards are met at all times.
•You will need to keep up to date on Ladbrokes offers, promotions, Sports and news. You should also know when you need to report something to your line manager.
 
Multi-Channel Experience

•This is to enhance multi-channel Customer Experience – Online & Mobile, promoting new platforms online, mobile, tablets, apps, machines)
•Developing a retail Customer Experience by tailoring our Product Presentation to maximise the customer experience and support the delivery of “Your Excitement”
•Growth in customer yield through cross-sell and up-sell
 
One of the most exciting aspects about working for Ladbrokes is our approach to Reward. We have developed a number of award winning programmes that demonstrate our commitment to ensuring we recognise great performance. Every customer-facing role in our shops and every position in our Head Office has the potential to earn a competitive bonus. Plus there are fun and innovative incentive and recognition programmes operated throughout our retail estate.
 
About The Company
Every day thousands of people around the world enjoy betting and gaming with Ladbrokes. Part of Ladbrokes Coral Group, we are the home of the world’s best-loved betting and gaming brands and one of the biggest players in the UK with a significant presence across the globe.

As a business that continually brings excitement to our customers’ betting and gaming experience, we believe it’s really important that our people have plenty of reasons to be excited about working with us too. And for you, we believe there really couldn’t be a more thrilling time to join us. We’re changing the way people experience betting and gaming. In fact, you could say we’re breaking down barriers and re-writing the rulebook on it.

We are incredibly passionate about sport here at Ladbrokes, so if you are too, take a look around and explore the exciting opportunities we have waiting for you.
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