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Job Reference: Bellshill
Date Posted: 12 March 2018
Employer: Coral
Location: Bellshill
Salary: Market Rate
Sector: Bookmakers
Job Type: Permanent
Closing Date: 30 March 2018

Job Description

About The Role
Are you passionate about delivering great customer service?  Do you enjoy working in a dynamic and customer focused environment?  If so, a career at Ladbrokes Coral could be for you.
Our Customer Service Assistants are the face of our business, responsible for providing the best possible customer experience.

What will you be doing?
  • Delivering consistently exceptional customer service and ensuring a great customer journey.
  • Complying with the following:
    • Health and safety procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security Procedures
    • Think 21
  • Maintaining high shop standards, taking pride in the shop and adhering to company uniform policy.
  • Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty.
  • Maintaining their knowledge of the company’s product offering at all times to enable confident interactions with customers.
What do you need to be successful in this role?
  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team 
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner
What can we offer you?
  • A clear and achievable career path
  • Full and comprehensive training programme
  • Performance based incentives
  • 28 days paid holiday (pro rata)
  • Competitive salary and benefits
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