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Customer Service Assistants

Job Reference: 00799098
Date Posted: 03 January 2019
Employer: Ladbrokes Coral
Location: Redditch
Salary: Market Rate
Sector: Bookmakers
Job Type: Permanent
Closing Date: 03 March 2019

Job Description

Are you passionate about delivering great customer service?  Do you enjoy working in a dynamic and customer focused environment?  If so, your dream job could be in our SPIN Adult Gaming Centre less than a few minutes application process away!
Our Customer Service Assistants are the face of our business, responsible for providing the best possible customer experience.

What will you be doing?
  • Delivering consistently exceptional customer service and ensuring a great customer journey.
  • Complying with the following:
    • Health and safety procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security Procedures
    • Think 21
  • Maintaining high shop standards, taking pride in the shop and adhering to company uniform policy.
  • Ensuring the shop is clean and  tidy is completed at regular interviews when on duty.
  • Maintaining their knowledge of the company’s product offering at all times to enable confident interactions with customers.
  • Understand the company rules and promotions, customer loyalty system and the types of machines products and games, to enable them to have confident conversations with customers.
What do you need to be successful in this role?
  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team 
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner
What can we offer you?
  • A clear and achievable career path
  • Full and comprehensive training programme
  • 28 days paid holiday (pro rata)
  • Competitive salary and benefits
Additional Information
Our opening hours are between 9am – 11pm Monday to Saturday and 10am – 6pm Sunday.

In this role you will work 3 out of 7 days, which will include weekends and Bank Holidays.

Shifts are devised on a rota basis and will change weekly.

Please note you must be 18 years old or over to work in one of our shops. 
About The Company
At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.
There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.
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