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SHOP MANAGER (40HRS)

Job Reference: Steyning
Date Posted: 04 December 2017
Employer: Coral
Location: Steyning, West Sussex
Salary: Market Rate
Sector: Bookmakers
Job Type: Permanent
Closing Date: 19 December 2017

Job Description

ABOUT THE ROLE

As a Shop Manager you will lead, engage and develop your shop team to offer a great experience for all of our customers. You will have full accountability for your shop’s performance and the skills to motivate and encourage your team to deliver the very best!

Purpose:

To lead, motivate and inspire the shop team to maximise shop profitability, through promotion of products and management of costs. To deliver, with the shop team outstanding customer service whilst adhering to all company policies, procedures, compliance and standards. Creating a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.


Responsibilities:

(Responsible for managing one shop)

  • Leading, developing and training the team so they are able to deliver consistently exceptional customer service. Ensuring a great customer journey and resolving complaints and issues when necessary.
  • Ensuring compliance with the following;
    • Health and Safety Procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security Procedures
    • Think 21
    • Cost Control
  • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
  • Responsible for ensuring the shop is cleaned on a regular basis and tidy at all times.
  • Building a strong shop team through effective recruitment, induction and ongoing training and development.
  • Managing the shop team, to ensure strong performance, high attendance levels and appropriate conduct.
  • Developing the shop team in their current role, and supporting development for those with potential for future roles within the business.
  • Encouraging the shop team to understand the company’s product offering, including in shop and online, to enable them to have confident conversations with customers.
  • Managing all shop controllable costs within the agreed budget.
  • Ensuring the team has commercial awareness and understanding how they can personally impact the shop’s profitability.
  • Managing the shop’s profit and loss account.
  • Effectively managing the shop’s rota to ensure the shop is resourced correctly, operates within the optimum hours allocated and is in line with the Working Time Directive.
  • Managing any absence calls efficiently, utilising the most cost effective resource to resolve.
  • Ensuring annual leave is proportioned fairly across all colleagues.
ABOUT THE COMPANY

At Ladbrokes Coral we’re as passionate about sports and gaming as our customers. We look to the future and are continually delivering innovative cutting-edge products and services that our customers love.  We know our customers as individuals and personalise their experience to match their preference. We set the highest standards of quality and service and challenge ourselves to exceed them every day.  We keep things simple and act with honesty, integrity and responsibility and with over 3500 shops across the UK, our customers are never far from the heart of the action.

ADDITIONAL INFORMATION

Our shop opening hours are between 8am – 10pm Monday to Sunday.

In this role you will be required to work any 40 hours over 5 days out of 7, including weekends and Bank Holidays.

Shifts are devised on a rota basis and this will change weekly.

Please note you must be 18 years old and over to work in one of our shops. 
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