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Shop Manager

Job Reference: 00798528
Date Posted: 05 January 2018
Employer: Ladbrokes
Location: Fulham
Salary: Market Rate
Sector: Bookmakers
Job Type: Permanent
Closing Date: 19 March 2018

Job Description

Job Purpose
To lead, motivate and inspire the shop team to maximise shop profitability, through promotion of products and management of costs. To deliver, with the shop team outstanding customer service whilst adhering to all company policies, procedures, compliance and standards. Creating a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.
 
Responsibilities & Experience
  • Leading, developing and training the team so they are able to deliver consistently exceptional customer service. Ensuring a great customer journey and resolving complaints and issues when necessary.
  • Ensuring compliance with the following;
    • Health and Safety Procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security Procedures
    • Think 21
    • Cost Control
  • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
  • Responsible for ensuring the shop is cleaned on a regular basis and tidy at all times.
  • Building a strong shop team through effective recruitment, induction and ongoing training and development.
  • Managing the shop team, to ensure strong performance, high attendance levels and appropriate conduct.
  • Developing the shop team in their current role, and supporting development for those with potential for future roles within the business.
  • Encouraging the shop team to understand the company’s product offering, including in shop and online, to enable them to have confident conversations with customers.
  • Managing all shop controllable costs within the agreed budget.
  • Ensuring the team has commercial awareness and understanding how they can personally impact the shop’s profitability.
  • Managing the shop’s profit and loss account.
  • Effectively managing the shop’s rota to ensure the shop is resourced correctly, operates within the optimum hours allocated and is in line with the Working Time Directive.
  • Managing any absence calls efficiently, utilising the most cost effective resource to resolve.
  • Ensuring annual leave is proportioned fairly across all colleagues.
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