THE WILLIAM HILL WAY.
The way we treat each other, our customers and our communities is paramount at William Hill. In fact, it's our number one priority.
It's about creating a positive environment that rewards our people and gives something back to the communities in which we work. Here, you can find out more on what we mean by the William Hill Way of Working. Or put it another way - how we do things here, and all the things we're doing to meet our social responsibilities in the wider community. Or in other words, what you can expect when you start your job with us.
Working at William Hill
At The Home of Betting, everything we do revolves around making our customers feel at home in their dealings with us so that they keep coming back to William Hill. To ensure that everybody in the business, wherever they work and whatever they do, remembers that day in, day out we have HOME.
HOME stands for the four key principles behind what makes William Hill a special place for both customers and colleagues. HOME captures the very best of what William Hill people do and the areas where we simply need to get better and better to continue to be a successful business.
H is for Hungry for success. Our people are always looking to do better than before and better than the competition. From our sporting heritage we are very results focused and never settle for second best.
O is for Outstanding service. Competition beating service has been at the heart of those working in our shops for a long time. With the range of channels we now have, outstanding service that exceeds our customers' expectations has never been so vital to our success. That incredible commitment to service has to travel throughout the business.
M is for Making it happen. William Hill people are doers - we do not sit and watch, we do. We welcome change and innovation and constantly look for new and better ways of doing things.
Last but certainly not least, E is for Everyone matters - every customer and every colleague. Everybody has a role to play in the success of William Hill. Great people are recognised for their contributions. We understand that only by people working together across the William Hill one company can we stand out.
The HOME principles touch all aspects of day to day life at William Hill and are reflected in our approach to recruitment, induction, reward and development wherever you work and whatever you do.
Our HOME principles are a great short-cut to the way of working that you will quickly see and feel when starting with William Hill.
Rewarding great service
Outstanding service is of course at the heart of the William Hill shop. It's about making customers feel at home, going the extra mile and offering famous expertise. That's why every year we throw a glittering awards party for people who've put customers first. The awards are handed out to people who really care about what they do, the people they work with and the customers they serve. Choose a career with us and you could be picking up an award of your own. We invest heavily in training and development. What's more, we always try to promote from within. So if you've got the right attitude and the right approach, the opportunities are simply endless.